Overview
At wordcoffee.shop, we want you to be satisfied with your purchase. Our refund and returns policy lasts 7 days from the date of delivery. If more than 7 days have passed, we are unable to offer a full refund or exchange.
To be eligible for a return, your item must be:
- Unused
- In the same condition as received
- In the original packaging
A receipt or proof of purchase is required to complete your return.
Please do not send your purchase back to the manufacturer.
Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods (such as food products)
- Gift cards
- Downloadable software products
- Some health and personal care items
- Hazardous materials or flammable liquids/gases
Partial Refunds (if applicable)
Partial refunds may be granted in the following situations:
- Items with obvious signs of use
- Opened media items (CDs, DVDs, software, etc.)
- Items not in original condition, damaged, or missing parts not due to our error
- Items returned more than 7 days after delivery
Refunds
Once your return is received and inspected, we will notify you by email regarding approval or rejection of your refund.
If approved, your refund will be processed and applied to your original payment method within a reasonable number of days.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company (processing times may vary)
- Contact your bank
If you have completed these steps and still have not received your refund, please contact us at admin@wordcoffee.shop.
Sale Items
Only regular-priced items may be refunded.
Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange, contact us at admin@wordcoffee.shop with your order details.
Gifts
If your item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
Return Shipping
To return your product, mail it to:
wordcoffee.shop
2324 Tinkers Way
Long Beach, Indiana 46360
United States
You are responsible for paying return shipping costs. Shipping costs are non-refundable.
If a refund is issued, the cost of return shipping may be deducted.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Need Help?
If you have any questions about refunds or returns, please contact us: admin@worldcoffee.shop